Cancellation Policy

Order Cancellation Policy

1. Cancelling an Order

  • You may request to cancel your order within 1 hour of purchase if it has not been processed or shipped.
  • To cancel, please contact us immediately at jiafusteaecommerce@jiafustea.com with your order number.
  • Once an order is processed or shipped, it cannot be canceled.

2. Modifying an Order

  • If you need to change your shipping address or update your order, please reach out within 1 hour of purchase.
  • After processing, modifications cannot be guaranteed.

3. Refunds for Canceled Orders

  • If your order is successfully canceled, a full refund will be issued to your original payment method within 7 business days.
  • If the cancellation request is made after processing, we cannot offer a refund.

Contact Us

For any cancellation requests or questions, reach out to our support team:

Phone: +1 6262881663

Email: jiafusteaecommerce@jiafustea.com

Address: 5728 Rosemead Blvd Ste 225 & 230 Temple City, CA 91780, United States

Support: Monday to Sunday: 11:00 AM – 8:00 PM

We appreciate your support and look forward to sharing the finest tea experiences with you!