Cancellation Policy
Order Cancellation Policy
1. Cancelling an Order
- You may request to cancel your order within 1 hour of purchase if it has not been processed or shipped.
- To cancel, please contact us immediately at jiafusteaecommerce@jiafustea.com with your order number.
- Once an order is processed or shipped, it cannot be canceled.
2. Modifying an Order
- If you need to change your shipping address or update your order, please reach out within 1 hour of purchase.
- After processing, modifications cannot be guaranteed.
3. Refunds for Canceled Orders
- If your order is successfully canceled, a full refund will be issued to your original payment method within 7 business days.
- If the cancellation request is made after processing, we cannot offer a refund.
Contact Us
For any cancellation requests or questions, reach out to our support team:
Phone: +1 6262881663
Email: jiafusteaecommerce@jiafustea.com
Address: 5728 Rosemead Blvd Ste 225 & 230 Temple City, CA 91780, United States
Support: Monday to Sunday: 11:00 AM – 8:00 PM
We appreciate your support and look forward to sharing the finest tea experiences with you!